You'll have to watch the video to spot what I mean. It's priceless!
http://nyti.ms/tYltSB
Richard
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Hub Motor Service is in my mind the best car service station in Abbotsford. The Siemens family do great work and are more honest than just about anybody I know. You can just feel it when you walk in their door. Granted they are a bit old fashioned, I mean they run out and pump the gas for you, wash your windows and always ask you if you need your oil checked.
But what about their gas prices? I once asked owner Ross Siemens, how the manage to compete on pricing, being a little independent station. True to form, he was very honest. “We’re not always the lowest,” he explained. “We only price our gas once a week, set at the price we buy it. If during that week the gas wholesale price goes up, we leave the price the same.” So, theoretically, yours could be lower than down the street. “Yes,” his honest answer continued. “But, if the wholesale price of gas goes down, someone down the street could have it lower.” I’ve been going to Hub for years and my experience has been, it pretty much averages out.
So, if you’ve ever tried their gas service, you know they make you feel pretty good. But, you also need to try their car repair service, its really outstanding. The Siemens apply all the same principles of good, honest customer care to repairing their customer’s cars. They are quick to respond and give genuine advice and honest estimates. In fact, once they told me, I should go to another repair shop. They said they could do it, but thought another shop, which specialized in the work, would do a better job. They even called and arranged the appointment. And, they do their work on time (or sooner). And, if they can’t complete a job on time or budget, they always call to give me an update.
It’s know wonder they’ve been around for over 50 years. That’s right, I said fifty! There are now a 4th generation family business and not an inkling of the entitlement attitude that sometimes creeps into a multi-generational business culture has made it into the Siemens operation. They make it obvious how much they appreciate their customers.
Even if you don’t know exactly who the Siemens are, you’ll probably where they are, because after so many years in Abbotsford, it’s a landmark. You’ll find them in Historical Downtown Abbotsford at the corner of Essendine and Gladys – just east of the railroad tracks where you turn South to Mission. The old fashioned sign on the canopy says Hub Motor Service. If you do head on down, talk to Hub proprietor Ross Siemens. He’s just one of the many Siemens and other long-term staff you’ll find there. He just happens to be the friendly person that gets to talk with the customers.
And, while your’re there, you might even get a chance to press your nose to the windows of some of the oldest, best kept antique cars in town; beautifully restored vintages of all brands and ages. Why? Because their proud owners will tell you, Siemens is the best in town, the only business they trust with their polished pieces of history. Though, I’ve often wondered, after 50 years, if it’s simply because the same Hub mechanic has been tinkering with them since they were new.
Hub Motor Service
33839 Essendine Avenue
Abbotsford, BC V2S 2H2
604) 853-2352
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